Refund policy

Shipping & Return Policy:

https://reveriethreads.com/pages/shipping-return-policy

Order Processing and Shipping

  • Processing Time: Orders are processed and shipped within 1-2 business days (Monday to Saturday).

  • Rush Orders: For same-day shipping, place your order before 12:00 PM MST and select the "Rush" option at checkout.

Tracking Information

Once your order ships, you'll receive an email confirmation with a tracking number to monitor your shipment in real-time.

U.S. Return Policy

Return Guidelines

  • Return Window: Returns are accepted within 30 days of purchase for a full refund.

  • Condition: Items must be unworn and in their original packaging.

  • Return Shipping Costs: Customers are responsible for return shipping costs unless they have purchased the VIP Free Returns Protection.

VIP Free Returns Protection (U.S. Only)

  • With VIP Protection ($2.98): Enjoy hassle-free returns with no return shipping or restocking fees.

  • Without VIP Protection: Customers are responsible for all return shipping and restocking fees.

Non-Returnable Items

  • Final Sale Items: Clearance products cannot be returned.

  • Exemptions: Personalized items and "Bracelets Made to Order" are non-returnable. Please check product descriptions for details.

To initiate a return, visit our Return Portal.

Canada Return Policy

We accept returns from our Canadian customers under the following guidelines:

Return Guidelines

  • Return Window: Returns are accepted within 30 days of purchase for a full refund.

  • Condition: Items must be unworn and in their original packaging.

  • Return Shipping Costs: Customers are responsible for return shipping costs. VIP Free Returns Protection is not available for Canadian orders.

Non-Returnable Items

  • Final Sale Items: Clearance products cannot be returned.

  • Exemptions: Personalized items and "Bracelets Made to Order" are non-returnable.

To begin a return, visit our Return Portal.

Refund Process

  • Return Initiation: Submit your return request through our Return Portal.

  • Inspection: Once we receive and inspect your returned item, we'll notify you via email regarding the approval or rejection of your refund.

  • Refund Approval: If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

  • Bank Processing Time: After receiving our refund confirmation, please allow some time for your bank or credit card company to process and post the refund.

  • Further Assistance: If you've not received your refund after this period, please contact us at support@reveriethreads.com.

Return Shipping Instructions

  • Initiate Return: Begin your return through our Return Portal.

  • Shipping Costs: Customers are responsible for return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Shipping Method: For items over $75, consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee receipt of your returned item without tracking.

Additional Notes

  • Policy Duration: Our return policy lasts 30 days. If 30 days have passed since your purchase, we can't offer a refund or exchange.

  • Proof of Purchase: To complete your return, we require a receipt or proof of purchase.

  • Processing Time: Depending on your location, the time it may take for your exchanged product to reach you may vary.

For any questions or further assistance, please contact us at support@reveriethreads.com.

Note: This policy is subject to change without prior notice. Please review it periodically for any updates.