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FAQ's

General

Why shop Reverie Threads?   We take pride in our thoughtfully curated collection of beautiful items. We go through the tedious process of searching out beautiful high quality & unique items that will not disappoint, some of which are handmade by Mama's here in the United States. We photograph and represent all of our items ourselves, true to color, true to size, and true to quality. We make an extra effort to only sell items that we absolutely love.

Reverie Threads is dedicated to giving our customers a phenomenal shopping experience with the satisfaction of getting exactly what they wanted. We take pride in our customer service. 

When items are purchased from Reverie Threads, you are supporting an amazing cause. Chandra (co-owner) has battled cancer 4 times and is not able to carry her own babies. Nicole (co-owner and Chandra's sister) has willingly volunteered to carry Chandra and her husband's baby through surrogacy. Despite her gift of service, this process is still very expensive. This shop will also pave a pathway to keep Chandra in remission and for both of us mothers to stay at home and raise our children. ❤️Thank you so much for supporting us!

Where are you located?  We are Located in Arizona and we ship directly from our Arizona, United States warehouse.

Do you offer Local Pickup?  If you are in the Phoenix area, we offer Free Local Pick-Up from our Gilbert warehouse! Once your order is ready for pick-up, our Shipping Department (reveriethreadsinfo@gmail.com) will email you with instructions. Our pick-up bin is accessible 9:30 AM - 5 PM Monday-Friday.

When will an item be back in stock?  We try to restock our out-of-stock items as quickly and as often as possible. However, this largely depends on whether or not the item is still in production with our designer. You can click on “notify me” next to the item and size on our website, and you will automatically receive an email as soon as it’s back in stock.

Are you interested in Collaborating?  Email us your Instagram link with any other additional information at Collab@reveriethreads.com for consideration. With an overwhelming interest in collaborations, we may not have the ability to reply to every request, but we will reach out if we are interested in collaborating with you!

Do you offer Wholesale?  We are sorry, but we do not offer wholesale.

Do you have a size chart?  We have a size chart for our shoes and bracelets in the item descriptions, but we do not have a size chart for the rest of the items because they are true to US sizing. Customers tend to size up if they are concerned about the size, and their baby can always grow into it.

Sales and Discount codes: Discounts will not be honored for previous or future purchases.  Valid only while supplies last. No Exceptions will be made to these policies.

Customer Support: We offer online customer support. You can email us at support@reveriethreads.com with any questions or concerns. We will respond within 1-2 business days.

Ordering

I placed an order but didn’t receive a confirmation email.  Our emails are generated automatically by our system and go to the email address used on the order. First, please check your Spam or Junk Folder. If you don’t see it there, please email support@reveriethreads.com with the name you used on the order and the email you want your order confirmations sent to. Most of the time, there was a small typo in the original email address you provided us, but we will get that confirmation to you as soon as possible!

How long will it take to receive my order?  When you order from Reverie Threads, we do our best to ship your order out as fast as possible, because we know how excited you are to get your stuff! Your order will ship within 1-3 business days (excluding weekends and any USPS/Federal Holidays). Please give an additional 1-4 business days on sale dates. We ship via USPS & DHL so once it’s out of our hands, it will typically reach you within 2-4 business days. The majority of our customers receive their orders within 2-5 business days of ordering.

If you select and pay for Rush Processing, your order will ship out the next business day via USPS Priority and will typically reach you 2-3 business days after that.

We also have expedited options through UPS. Once you enter your shipping address, all of the available options in your area will pop up. Please keep in mind, UPS Next Day Air service does not include weekend deliveries.  

*We cannot guarantee against USPS/ DHL delays due to USPS/ DHL errors, weather, or USPS/ DHL high volume delays (i.e. after Black Friday). We cannot expedite shipping once something has left our warehouse. If your item is taking longer than expected to reach you, please contact your local post office with your tracking number before contacting Reverie Threads. Nine times out of ten, they will be able to help you locate your package right away.

Shipping

Do you ship internationally?  Yes we do! Once you enter your shipping address, your shipping cost will calculate. We ship international orders through USPS International. Once it clears customs, it is handed over to your country’s postal service. We do not collect duties or taxes and we cannot determine what duties or taxes will be levied. We recommend consulting your country’s customs policies to best estimate these charges. The recipient is responsible for all duties, taxes, and customs fees of the package.

Shipping & delivery times can vary depending on a number of factors including the mail carrier you’ve chosen (USPS vs UPS), your location, and package size. For the most detailed tracking updates, we recommend entering your tracking number into your postal service’s website. 

**Due to COVID-19, we are unable to ship to the following countries at this time:

1.Cayman Islands
2.Chad
3.Ecuador
4.French Polynesia
5.Honduras
6.India
7.Kuwait
8.Libya
9.Madagascar
10.Maldives
11.Mongolia
12.New Caledonia
13.Panama
14.Peru
15.Samoa
16.South Africa
17.Bolivia
18.Sri Lanka
19.Zimbabwe
20.Fiji
21.Botswana
22.United Arab Emirates

My tracking says my order was delivered but I don’t have it. What do I do? First recheck your front doorstep AND your mailbox. If you cannot locate it, please contact your local USPS station through their local number and not the USPS hotline. Your local station’s phone number can be found on the USPS website. This will make sure you’re talking to a live person who works at your local post office. Give them your tracking number and let them know what your tracking says. They will be able to track the package’s last geo-tag scan and tell you if the package was delivered to the wrong address or if it was in fact delivered to your address. If the package has been stolen, please contact your authorities. Reverie Threads is not responsible for stolen packages.

Returns

Can I return items?  Products can be returned for a full refund up to 30 days from the purchase date. Products must be unworn and in their original packaging. Customer is responsible for all shipping costs. To begin a return, click this link  https://reveriethreads.com/a/returns

Have you received my return? All returns will be processed within 5-7 business days of us receiving your package. If you have the tracking information and that time frame has passed, please email us at returns@reveriethreads.com.

How do I exchange something for another size/color/etc? Because of how fast items can sell out on our website, we do not offer online exchanges. If you’d like to exchange something, we recommend ordering the new item/size right away and initiating a Return for the old item.

I received a damaged item. What do I do?  Please inspect your items upon receipt carefully. We inspect all items before they leave our warehouse but if we’ve missed anything, we require notification within 5 days of receipt. Please email us at support@reveriethreads.com with photos of the damage. We will respond within 1-2 business days to resolve the matter for you as soon as possible.

I received the wrong item/color/size. What do I do? Please notify us immediately via email at support@reveriethreads.com. We will respond to you within 1-2 business days to resolve the matter for you and get you the correct item as soon as possible.